Refund Policy

Effective Date: [05/19/2025]

 

At HomeNet Solutions, we strive to provide professional, clean, and reliable network installation services. We understand that sometimes things don’t go as expected, and we’re committed to resolving issues in a fair and transparent way. This Refund Policy outlines when and how refunds may be issued.

 

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service not performed as agreed: If the scope of work completed differs substantially from what was quoted or confirmed.

• Workmanship concerns: If there is a proven issue with the installation that falls under our 30-day workmanship warranty and we are unable to resolve it.

• Cancellations with notice: If a customer cancels a scheduled service with at least 24 hours' notice, a full refund of any deposit or pre-payment will be issued.

 

2. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Cancellation with less than 24 hours' notice (a cancellation fee may apply).

• Change of mind after service has already been performed.

• Customer-provided equipment failures or compatibility issues.

• Damage caused by third parties or client modifications after service.

 

3. Resolution First Approach

Before offering a refund, HomeNet Solutions will first attempt to correct any issue through repair, adjustment, or a return visit — at no extra charge — within 30 days of the original service date.

 

4. How to Request a Refund

To request a refund, please contact us within 7 days of the service date. Include your name, service date, and a description of the issue.
📧 Email: jcrawford@homenetsolutions.org
📞 Phone: (479) 414-0810